Wednesday, October 05, 2016

UCG Technologies Seeking a Client Success Specialist - Independence, OH


The Client Success team drives product usage and adoption and delivers honest and helpful UCG product and/or service advice. We act as client advocates and focus on building long-term relationships with our clients. At UCG, client retention is paramount to success. It is our job to ensure clients fully recognize the value of their IT investment. The selected candidate will proactively engage clients to ensure their 100% complete satisfaction. 
 Job duties
With guidance from Operations Manager, set agenda for client interaction as follows:
  • Contact new UCG Enterprise Cloud Backup and DR clients to ensure their satisfaction following installation.
  • Proactively follow-up and schedule annual Disaster Recovery tests.
  • From initial launch, manage client email phishing tests and schedule end user online training for Enterprise Security (KnowBe4).  
  • Help ensure all training sessions are completed in a timely manner; follow up on an ongoing basis to ensure 100% satisfaction.
  • Work with end user client and UCG sales rep to sell additional services, i.e. Intel / VM backup and KnowBe4 Enterprise Security Training.
  • Immediately inform Operations Manager of any client concerns, issues, or requests so they can be managed in a timely manner and to their complete satisfaction. 
  • Additional duties as required.
    Download complete job description here.