Wednesday, April 09, 2014

Customer Care: Walking the Talk at UCG

Today we received a most sincere and thoughtful note from new VAULT400 client, +EMI Corp. Kay Frieders, Controller and IT Manager for the firm, took the time to let us know that she was exceptionally happy with UCG's customer service, and in particular, our Sr. Technical Engineer, Vladimir Capitanov. Delighting our customers is, without question, a UCG core value. Learn more about UCG Customer Care and Best Practices. For additional UCG customer testimonials, click here.


"Mike, I just wanted to let you know what an outstanding employee United Computer Group, Inc. has in Vladimir Capitanov. The VAULT400 installation on our iSeries was flawless and could not have been better. In addition to the smooth installation,​Vladimir promptly followed up with me on the seeding completion of all the backup jobs that were scheduled to make sure that everything is perfect for EMI Corp. I’ve been working for 30 years with IT people all over and it is refreshing to work with Vladimir. He cares and it shows. It’s that kind of detail to attention that keeps customers coming back.

EMI will need a new iSeries Server this year. Whether we purchase, offsite or cloud, I am definitely interested in doing business with United Computer Group, Inc. because of employees like Vladimir and yourself. Both of you have shown outstanding support to EMI Corp.

         ​- ​ Kay Frieders, Controller / IT Manager, EMI Corp., Jackson Center, OH​


Thank you, Kay and EMI Corp.! Kay's note is a great reminder to us all to always acknowledge exceptional customer service. The impact it has on the business and the individuals involved is priceless. 

Mike Powall
Vice President, United Computer Group, Inc.